If your existing monitoring equipment is already connected into a phone line, then there
are no physical connections to make or change. You will however, need to have access to the programming section
of your alarm panel as you will be required to enter our phone number and an account code that we will allocate
to you when you place an order. Our monitoring service requires that your monitoring equipment uses the Contact
ID alarm format. If your equipment does not support Contact ID, then please contact us to discuss your options further.
If you do not have the ability to reprogramme your monitoring equipment, then all is not lost. You have
the option of using any make or model of VoIP adapter that will ignore any phone number your alarm panel
dials and send all calls to us over your Internet connection. The end of life for the Cisco SPA112 model
was July 2020 but it's likely they will be available in stores for some time after that.VoIP equipment manufacturer Obihai
got taken over by Polycom but devices are still on sale and compatible with our platform. Grandstream have become
the company to work with as they continue to develop their line of Voice over IP analog terminal adapters.
We can work with any VoIP ATA so the choice is yours.
Using your Internet Connection
Purchase a VoIP adapter and let us know it's MAC address. It will be helpful if you can provide
the phone number that your alarm panel currently makes calls from and also makes alarm calls to. We will email
instructions on how to download our custom settings into your device. To take advantage of our $6.95
monitoring service, your alarm equipment needs to support the Contact ID alarm format. We have slightly more
expensive services available for systems that do not support Contact ID, so please email us for further information.
If you want to use a DSC, AlarmNet or other IP communicators then please get in touch to let us know which
model you have and we will provide you with a quotation for monthly monitoring service if we support it.
You will be responsible for all equipment setup and programming - we simply offer the ability to receive
alarm signals and provide the monitoring service.
We look forward to answering your technical questions Feel free to get in touch via phone or email
Email: voip2go at outlook.com
Skype Name: ipalarms